Skip to main content
Frequently Asked Questions
How does the Postal Repair Service work?
- Please make sure you read and understand all the answers before booking a Postal Repair Service, and follow the steps below.
- Shipping your faulty navigation system or audio amplifier to us is paid by you and is not included in the Postal Repair Service price. The price for shipping it back to you after repair is added on the checkout page.
| Step 1. Book your repair |
| Step 2. Print your order confirmation We’ll email it to you straight after booking. No printer? Write your order number on a piece of paper and put it in the box with your sat nav unit or amplifier. |
| Step 3. Pack your sat nav unit or amplifier safely Wrap it in bubble wrap and put it in a sturdy box with your order confirmation or order number. Please don’t put any tape directly on the unit or amplifier itself, only tape the box. |
| Step 4. Post it to us Send it to the NaviTex address shown on your order confirmation. We recommend a tracked postal service, so you can follow your parcel all the way to us. |
| Step 5. We repair, test and return it When it arrives, we repair it and test it. If you give us your phone number, we’ll send you a WhatsApp video of it working. Then we post it back to you. |
What is the turnaround time for Postal Repair Services?
- Our current turnaround time for Postal Repair Services is between 1-3 working days, depending on what the fault with your navigation system or audio amplifier is.
- Please note that “Turnaround Time” refers to the time your navigation system or amplifier will stay with us for repair and test, it doesn’t include shipping time!
Is my Navigation System | Amplifier insured when sent for repair using the Postal Repair Service?
- We include shipping insurance for all items we repair and ship back.
- Insuring your Navigation System | Amplifier when you ship it to us for repair is your responsibility.
Can I buy a Repair Service from outside of UK?
- Yes, you can buy a Repair Service from outside of UK. We are authorised to move Sat Nav units and amplifiers in/out of UK for repair purposes. If you buy from outside of UK you will receive our Economic Operators Registration and Identification number for your Customs Declaration.
If you are trying to buy from outside of UK and getting the “sorry, we don’t deliver to your area” message on checkout, please use the Contact Us form on our website to get a quote for shipping.
What company you use for shipping back after repair?
For UK mainland our go-to shipping companies are Royal Mail or ParcelForce. You can request us to use your favorite shipping company by adding a note on the checkout page.
For Europe | International shipping we use DHL, Fedex or UPS.
Do you offer Warranty on the Postal Repair Services?
Yes, all our Repair Services come with NaviTex Warranty. Exception applies to previous attempted repairs by others!
Warranty time period for Postal Repair Service is shown on the description of each repair service.
Warranty will be VOIDED if our warranty security seals are tampered with!
Warranty will only cover the Same Fault we carried the repair for. If your Sat Nav develops a different fault after repair either by itself or due to improper use or fitment then it will NOT be covered under our Repair Service Warranty!
What if my Sat Nav | Amplifier cannot be repaired?
- At NaviTex we have a very high percentage of success on repairing the devices listed on our website! Unless someone else attempted to repair your Sat Nav | Amplifier previously, then your device should be repairable.
- In case it is a “Non Repair” you’ll be refunded in Full except the shipping cost.
If you have any unanswered questions please Contact Us.